Managing difficult people
A client asked me to run a training day on Managing Difficult People. I asked if there were specific situations she wanted me to cover - after all, there are many varieties of difficult behaviour [...]
Understanding personality type using MBTI
MBTI (Myers Briggs Type Indicator) is reputedly the world's most popular personality questionnaire, probably because we can easily grasp the four dimensions it is based on and the language it uses. Of course, it is [...]
Interpersonal Skills – is your message understood?
One of my favourite interpersonal skills exercises is a role play scenario where one person plays Marie, a Sales Manager, another plays Tim, a quiet junior member of staff and a third is the fly [...]
Influencing and Persuading
Influencing and persuasion are key skills in business if we are to meet our goals. “The greatest ability in business is to get along with others and to influence their actions.” said John Hancock, an American Politician, which [...]
Do your one to one meetings work?
Bob arrived on one of my training courses quite disgruntled. He'd been managing a team for years, but a new company policy required him to have a one to one meeting with each person once [...]
Do we still need assertiveness in the workplace?
Let's face it, assertiveness is hard. Even when we know what to say or how to act, chances are that sometimes we're not brave enough to do it, or we don't want to stir up [...]