Know what to say in any situation.
Written for busy managers and leaders who need quick solutions, Face to Face in the Workplace will equip you with all the tools and strategies you’ll need to get it right every time. Critically acclaimed by many leading publications:
Face to Face in the Workplace is:
• An easy to read, brief “How to” guide to conversations at work
• A handy reference tool for those of us who do not have the time or inclination to read extensively.
• A practical source of frameworks, checklists, and strategies you can use to prepare for one to one meetings.
• An excellent guide for developing communication skills in the workplace, or reviewing your current practice.
If you’re a manager…..this is a great place to get an overview of workplace issues. It’s well laid-out, straightforward, upbeat, and pleasingly free of monstrous jargon. All of which makes it very handy to dip in and out of – pretty useful if you’re a time-poor manager.
Highly Recommended. Valuable tips and guidance…The style of the book is easy to read and manageable, as much of it is set out in short paragraphs, with plenty of bullet points and questions. A good read if you’re looking to improve your communication skills.
With a clear talent for giving you what you need to know, Julie Cooper, has compiled an exceptional handbook for managers and aspiring managers in all industry sectors. There are plenty of gems in this book that you will not want to miss. I think its real value is in it’s no nonsense approach to the kinds of issues we often feel we should know and be able to do as a manager, the ones we don’t always feel we can ask for help with. For this reason I thoroughly recommend this book as a personal investment or as a corporate investment for all managers in your organisation.
Reviewing this book was a joy…There is good, solid theory gleaned from reputable sources and suggestions for further reading, alongside simply stated, practically-focused advice… they’re all there and beautifully summarised.
The format is very reader friendly ,The content is very practical …So overall a comprehensive handbook that is instructive and well structured. Well worth the read for even the most experienced manager.
Julie Cooper follows up her bestselling One to One Toolkit with this easy-to-read tome about face-to-face workplace conversations. In practice that means a breezy guide to such quotidian workplace concerns as listening, body language, asserting yourself, giving appraisals, conflict management, delegating and handling disciplinary meetings. The book…whizzes through these topics, offering nuggets of advice, words of warnings and definitions, with a strong focus on empathy – one of the hooks of the book is that it always refers back to “TOPI” (The Other Person Involved).
I would like to congratulate Julie Cooper for creating one of the most practical workplace guides I’ve used. The guide is refreshingly easy to use and a great quick reference aide-memoire in how to get the best from discussions with colleagues and team members. In my view all team leaders should have a copy on their desk at all times to help optimise communications. I’m ordering several copies to hand out to my colleagues and would recommend the guide to other enlightened leaders.
The Sunday Times Featured Book 21.10.12.
- Approach difficult meetings with confidence
- Save time, because you’ve prepared effectively
- Make your point and reach agreement
- Handle discussions that please everyone involved
- Improve your people management skills – and your career prospects!
Included in Face to Face in the Workplace:
Assertive behaviour • Explaining • Listening • Interviewing applicants • Making someone redundant • Saying no • Shutting people up • Introducing change • Self awareness • Dismissing a member of staff • Personality style s• Challenging • Questioning Credibility • Rapport • Body language • Respect • Appraisals • Return to work interviews • Challenging attitude • Coaching • Feedback • Conflict • Dark Triad • Negotiating • Delegating • Exit interviews• Instructing• Influencing •Inappropriate behaviour• Managing your boss• Mentoring• Performance gaps• Praising • Supervising • Reprimanding • Supporting through change • 360° feedback
….and there are 21 five star reviews at Amazon too!
Lisa Warner of Fink interviewed Julie about Face to Face in the Workplace – you can see it here
ISBN 978 0 9559680 3 7 Price £20. If you would like to purchase bulk copies for your organisation, we can offer discounts for over 20 copies. Please contact us for details: firstname.lastname@example.org or call 0845 5197 571
Julie Cooper has 20 years’ experience across a range of businesses, helping others develop their people skills. She has trained managers, mentors and advisers, and co- authored three books, including The One to One Toolkit:
“Wonderful… I have found the hints and tips so useful in my work and I really like the different techniques, models and theories that are colourfully featured throughout” Ashley Howes
“I think it is a brilliant book… and the examples help to make it readable.” Shazia Bharuchi, Guidance Practitioner