“Coach and trainer Julie Cooper follows up her bestselling One to One Toolkit with this easy-to-read tome about face-to-face workplace conversations. In practice that means a breezy guide to such quotidian workplace concerns as listening, body language, asserting yourself, giving appraisals, conflict management, delegating and handling disciplinary meetings.
The book…whizzes through these topics, offering nuggets of advice, words of warnings and definitions, with a strong focus on empathy – one of the hooks of the book is that it always refers back to “TOPI” (The Other Person Involved).
…if you’re a manager…..this is a great place to get an overview of workplace issues. It’s well laid-out, straightforward, upbeat, and pleasingly free of monstrous jargon. All of which makes it very handy to dip in and out of – pretty useful if you’re a time-poor manager with lots of TOPIs to deal with.”
Read the full ILM review here
By Julie Cooper
Author of Face to Face in the Workplace
“If you deal with people you need this book” Buy your copy here